Kristin Hurst walked into the Kentucky lottery office in Lexington in May of last year expecting to claim a $1,000 prize from a scratch-off lottery ticket. Instead, the lottery employee told Hurst there was a red flag on her account. From the parking lot, she made a nervous call to her fiancé. It was his ticket she was trying to cash in, but something was wrong. She had to go to the main Kentucky lottery office to find out what.